Frequently Asked Questions About Your Lazooli Journey
Curious about how our custom travel planning works?
This is where clarity begins. Whether you’re wondering why we charge a planning fee, how our personalized journeys are crafted, or what happens once your trip begins — you’ll find your answers here. And if something’s not listed? Just ask — we’re all ears.
-
We’re not just here to book your next vacation — we’re here to help you feel something. Whether it’s wonder, connection, freedom, or clarity, Lazooli curates deeply personal journeys that align with who you are and where you're headed in life.
Quiet luxury. Authentic moments. Transformative escapes. That’s our sweet spot.
-
From a serene honeymoon in the hills of Tuscany to a family bonding retreat in Bhutan, we design experiences that speak to your heart — not just your bucket list.
We specialize in:
Bespoke honeymoons
Soulful solo travel
Transformational trips
Family getaways
Celebration escapes
All crafted with care, precision, and a sense of purpose.
-
Because every journey starts at a different point. Some need clarity. Others need convenience. A few are ready to go deeper.
Here’s a quick breakdown:
Know Your 'Be More Score™': Perfect if you’re not sure where or why you want to travel yet. We’ll help you gain clarity.
Curate My Journey: Great for those who want it all done — the dream trip, expertly planned and booked.
Travel To Transform: For seekers ready to turn a journey into a life-shifting experience, with post-trip support too.
-
Short answer? Because we treat your trip like a masterpiece, not a product.
When you book with Lazooli, you’re not just getting hotel bookings — you're getting our full creative energy, insider knowledge, and personal attention. Planning fees help us:
Stay unbiased (no hotel commissions)
Prioritize your vision
Deliver unmatched care and detail
And if you go ahead and book the full trip with us? That fee gets adjusted in your total cost.
Planning and Booking
-
That’s actually a wonderful place to begin.
You don’t need a destination — you need a direction. Our Be More Score™ plan is designed to uncover what kind of travel feeds your soul, whether that’s stillness, discovery, reconnection, or celebration.We’ll guide you to the why — the where will follow naturally.
-
We get this question a lot. While we deeply appreciate independent travelers, our strength lies in designing cohesive, soulful journeys from start to finish.
Every element is carefully chosen to match your energy, timing, and vision. Mixing self-booking can disrupt that flow. So for our Curate My Journey and Travel To Transform plans, we handle the full itinerary — not just bits and pieces.
But if you're simply seeking direction, Be More Score™ is a great fit.
-
Absolutely. We offer a short introductory call or Zoom — no cost, no pressure.
It’s a chance for us to get to know each other and see if we align in energy and expectations. -
It depends on the complexity, but most journeys take 2–4 weeks to plan well.
We don’t rush. We believe beautiful things take time — and your trip is no exception.That said, we’re great at keeping momentum and making things flow. Think of us as both your planner and your pace-keeper.
-
Life happens — we understand.
Our planning fee is non-refundable, as it covers the time, insight, and creative work we invest before bookings begin.If your trip needs to be postponed, we’ll do our best to adapt the plan (subject to supplier terms). We’re on your side — always.
On Tour Service
-
Yes, absolutely — we don’t disappear once you board the plane.
For clients on the Curate My Journey or Travel To Transform plans, we offer on-tour virtual assistance. Whether your flight gets delayed, you're unsure about a local custom, or you simply want a last-minute dinner recommendation — we're just a WhatsApp away.
You travel with confidence, knowing there’s a team quietly supporting you behind the scenes.
-
Real talk: travel has its unpredictable moments. Flights get cancelled. Luggage gets delayed. It’s frustrating — but you won’t face it alone.
Our role is to handle hiccups with calm, quick solutions. We’re here to manage logistics, smooth out disruptions, and help you focus on what matters: being present.
-
Yes — whenever possible, we work with trusted, hand-picked local partners who are on-ground experts. Whether it’s a private guide, a driver, or a local concierge, you’ll have someone in the region who knows the lay of the land and is there to make things seamless.
We don’t do impersonal call centres. We do real people with real care.
-
To some extent, yes. While we carefully design your days for balance and flow, we also understand that moods shift, and moments call for spontaneity.
That’s why our itineraries are crafted with space to breathe.
And if you need to change a plan while on the road, reach out — we’ll help if it’s possible. -
We’d love nothing more.
Whether it’s a surprise anniversary dinner, a private violin serenade at sunset, or a secret setup to propose — tell us what you’re dreaming of. We’ll help you pull it off beautifully and discreetly.
Post tour
-
Your journey doesn’t end when the suitcase is unpacked.
In fact, some of the most powerful parts of travel begin after you return — in reflection, in newfound clarity, in the quiet shifts that follow.If you’ve opted for our Travel To Transform plan, we’ll schedule a post-trip session to explore:
What moved you
What surprised you
What changed within you
We’ll help you integrate those insights into daily life — so your trip continues to inspire long after it ends.
-
Always — and not just for show.
We genuinely want to hear what delighted you, what could be better, and what magic moments stayed with you.
Your feedback helps us refine our process and serve future travelers even more meaningfully. -
That’s such a thoughtful idea — and yes, we do offer gift consultations.
Whether it’s a honeymoon surprise, a milestone birthday escape, or just a “you deserve this” moment, we’ll help you craft something personal and unforgettable.