Terms & Conditions
The following booking conditions form the basis of your contract with M/s Lazooli Travels LLP having its registered address at “920,9th Floor, Bombay Market Apartments, 78, Tardeo Road, Near A.C. Market, Tardeo, Mumbai, Maharashtra, 400034, India”.
Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to have read these booking conditions and agree to them.
DEFINITION
“We /Us / Our/ Company/ Lazooli” shall mean M/s Lazooli Travels LLP
“You / Client / Customer / Tour Participant” shall mean and includes the Lead Passenger and on whose behalf the booking is made and/or the person making the booking.
“Infant / Child” shall mean a person below the age of two years, and a ‘Child’ means a person from the age of two and below the age of twelve years.
“Adult” is a person whose age is more than 12 years as in the date of commencement of travel.
“Independent Contractor” shall mean supplier of any infrastructural facility and shall include Hotels ,Airlines, Caterers, Restaurants, places of entertainment like Theme parks, Museums, Art Galleries and the like, Railway, Ferry, Cruise, Coach; tour guide, leisure or adventure activity operator / conductor or any other person or organization selected by the Company to render services to the Tour Participant.
“GST” shall mean and include Goods and Service Tax.
Company’s Tours are sold subject to the present Terms and Conditions. No person including the employee/s and the agent/s of the Company even in writing has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth in this document.
Also, assurance of any service or facility given by any employee/ agent of the Company, which is contrary to what is set forth in the brochure, price grid, and invoice, shall not be binding on the Company under any circumstance whatsoever. All tours are subject to prevailing laws, rules of RBI/GOI. Rights of admission to the tour expressly reserved.
SCOPE OF ACTIVITY
The Company is a travel and holiday organizer. We do not own/ control/ operate any Airline, Cruise lines, Railways, Coach Company, Hotel or any other independent contractor or service provider in relation with services mentioned in this brochure. Though we select all the ingredients, independent contractors, service providers for your holiday with due care we cannot assume responsibility for delay, deficiency or default if any in the services of such independent contractors, service providers, their management or staff leading to any injury/ death/ loss/ damage to property or any such eventuality which do not fall within the scope of our normal selection and inspection process whilst engaging them. We are also not responsible for delay or deficiency in services of all independent contractors/ service providers that may be borne out of any act or actions of co-traveler, co- participant which may result in Tour Participant not availing some or all services on the tour as per brochure.
ACCOMODATION
Hotels / Apartments, selected for each tour is set out in the Itinerary. As you will be outdoors most of the time sightseeing, we select accomodations which are convenient and comfortable. We take extra care to select locations in either the city centre or away from it depending on the itinerary selected. Hotels / Apartments at some destinations may not have air conditioner or fan due to favorable weather condition. As hotel rooms are smaller, we recommend maximum 3 persons in a room for your own comfort. Triple rooms are usually no larger than twin rooms, and the third bed is often a rollaway cot put in a twin-bedded room for the night. However, in USA there is no concept of rollaway bed. As a third person in a triple room, no extra bed or cot will be provided apart from the 2 queen size beds in the room. All baggage and personal effects are at all times and under all circumstance’s responsibility of the Tour Participant.
The Company shall not be responsible or liable in case of loss of any such items from the hotel premises/coach/Airport/during travel or visit, etc. Some hotels offer facility of safe deposit lockers, which can be availed by the Tour Participant at their own cost and risk. The Company will not be liable for any loss/theft of the same. You need to be vigilant about your baggage and personal belongings. Any damages caused to the Hotel rooms / apartments or its belongings/ coach/ vehicle/ place of visit etc. during your stay/ tour/ visit, shall be borne and payable by you and the Company will not be liable for the same. Company is not liable if there is sudden disruption/ disorder of telephone, internet services, and other amenities while staying at the hotels/ apartments. The client will have to abide by the check in/ check out time of the hotel. Any changes made directly by the Hotel come under their purview and we will not be liable for any compensation due to this change. Unprofessional behavior of the hotel staff does not come under the purview of the Company and the Company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc. are not complimentary and these facilities if used by the client have to be paid for by the client directly to the hotel and such charges are not included in the tour cost.
CHILD ACCOMMODATION (UNDER 12 YRS)
It is expressly stated and it be understood that any child below 12 years paying the special ‘without bed’ rate will not be provided bed in the hotel under any circumstance. In case the Tour Participant on his own makes a change in rooming while on tour the Company will not be bound to refund or pay compensation towards such change/s. If any such change in rooming by the Tour Participant attracts additional charge he/she shall be bound to pay the same directly to the concerned hotel.
AIRLINE
The Airlines are operating at its own rules and regulations. Each Airport and Airlines have different set of norms which would be strictly adhered to and the Company has not control over such norms. The Company shall in no circumstances whatsoever be liable to the Client or any person travelling with him/ her for Loss of Baggage by the Airline, Failure to provide meal of the Clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to accommodate Client despite having confirmed tickets, failure on the part of Airline to provide a seat of your choice during the travel by plane, Meals offered by the Airline/ quality of meal, Flight delay, if the Client misses the flight, Changes of flight schedule/ routing/ airline mentioned at the time of booking, in this condition the expression “howsoever cause” includes willful negligence on the part of any person. If in the event that the Client is booked on a particular Airline on the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company. Airport taxes/ Airport Development Fee as applicable to be paid over and above the Tour cost should there be a rise post the printing of the brochure. All the booking/ cancellation/ changes of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by the Company upon request, if available.
BAGGAGE
Tour Participants traveling by air will be subject to the airline restrictions/limitation on baggage weight/ size/pieces. You are required to confirm the baggage allowance with the respective airline before your departure. All baggage and personal effects are at all times and in all circumstances the responsibility of the Tour Participant and Company shall not be liable for their loss by airline/cruise/coach or any other carrier whilst on the tour. Tour Participants are advised to carry valuables on their person at all times. Wherever Safe Deposit Lockers are available you are advised to avail this facility in safeguarding valuables. In hotels/locations without this facility you should take all the necessary precaution in protecting your valuables. Company or any of the carriers used or its representative/s will not be responsible for loss of valuables or for making good such loss. Due to theft/ loss of baggage, Tour Participant can lodge a complaint with the local authorities on his/ her sole discretion, cost, risk and consequences.
HEALTH AND INSURANCE
It shall be the duty of the Tour Participant to inform the Company during booking of the tour if he/she has a medical condition that may affect his/her ability to enjoy and pursue the tour arrangements fully as per the itinerary prepared. Place of certain tours might not be suitable to individuals. Hence, we suggest that individuals may choose tours as per their medical conditions. The Company reserves the right where ever warranted to insist on medical fitness certificate any time prior to departure.
It is highly recommended that the Tour Participants acquire adequate insurance cover to secure their life, health and property as may be advised by your insurance agent to cover any eventualities associated with your domestic / overseas travel including health, accidental injury, loss, liability and the like depending on your assessment of your risk potential. Insurance if any, included in the tour price may be the standard travel care insurance policy upto 60 years of age provided by a third party insurance service provider and the scope of the cover may be limited in nature, the details of which shall be provided to you at the time of confirmation of your booking. The Tour Participants are advised to discuss your insurance needs directly with your insurance agent before proceeding on the tour and at your own cost procure any additional cover as may be advised. Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover.
Please note that the Tour Participant would have a direct contractual relation with the insurer and the Company is only a facilitator. Tour Participant shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
In the event the medical condition has not been disclosed, the Company is not liable to provide any assistance or money back. The policy wordings and Terms and Conditions mentioned in the Insurance Policy will be applicable in case of any medical emergency.
VISA
All Tour Participants should hold valid travel documents viz. Passport and visas for travel or personal identification documents such as Aadhar card or Voter ID card for Bhutan permit. It will be the Tour Participant’s responsibility to apply for visa with complete set of documents required by the embassy/ consulate within the stipulated period as advised by the Company. In the event the visa application made by Tour Participant or by the Company on his/her behalf is rejected by the consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by the Tour Participant the Company shall not be liable for the eventuality and lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same. All cost, charges in respect of the said visa application shall be borne by the Tour Participant. Visa fees are non-refundable under any circumstances whatsoever.
However due to rejection of visa or non-processing of visa application due to any circumstances if the Tour Participant is unable to travel on the tour originally booked he/she shall have the option to postpone the tour to another available date or change to any other tour by paying transfer charge.
The Company would not be responsible in any way in case of any clerical error regarding name, attachment of wrong photograph, duration and type of visa (single
/ multiple entry) occurring on passport, refusal of an entry visa and delays in grant or refusal of an entry visa. Where passport is required to be mailed for visa / POE to different cities, Company would mail them by reputed courier. In case of transmission delays or loss of passport arising out of such transmission Company would not be responsible to compensate the Tour Participant for any consequence/s thereof.
Further the Company should not be held liable in case of loss of documents given by you in support of your visa application to the concerned consulate / embassy. The position in respect of cancellation of Tour by the Tour Participant due to non- availability of travel documents would not change only by virtue of the Tour Participant having lost such documents.
AMENDMENTS
In the event of Company exercising its right to amend/ alter any tour/holiday advertised subsequent to booking of the same by the Tour Participant, such Tour Participant shall have the option either to a) Continue with the tour or holiday as amended or altered or b) Accept any alternate tour or holiday which the Company may offer. In either case Company will not be liable to refund or compensate the Tour Participant for any consequential loss, damage or additional cost. In the event that the Company is unable to conduct a particular tour for whatever reason and the Tour Participant is not exercising any of the above two options then it shall at its own discretion refund whatever amount collected towards the total cost of the tour without any interest after deducting actual expenses incurred on the services like visa charges, travel insurance, retention charges of the overseas suppliers and the like. The Tour Participant will not be entitled to raise any grievance in respect of the same.
AIRLINE DEVIATIONS
If you wish to reschedule your travel you shall have to pay an additional charge as applicable
The deviation request will be subject to availability and payment for the same does not guarantee the date requested. In case the dates requested by you are not available; the company will allot alternate dates accordingly, subject to seat availability in the same booking class. However, incase the client wants to travel on a particular date only, and the same is not available in the same booking class, the difference in amount has to be borne by the client.
CONDITIONS OF TRAVEL
The Tour Participant will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. It shall be noted that for all purposes, it shall be the responsibility of the Tour Participant to reach the place of commencement of the Tour and register with the representative specified at the appointed place, date and time. The Company is not responsible or liable if the Tour Participant does not reach the place of commencement of the Tour on time or if prior to his departure he loses his travel documents and / or baggage. In such a case, his booking will be treated as cancellation as in No Show.
Tour Participant shall not behave in a manner which may cause distress or annoyance to co-tour participants or co- travellers or which may endanger or damage property of the Company, co-tour participants, co- travellers or any other/s.
Each of the booking conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.
TOUR PRICE
The prices quoted in the quotation are calculated based on rates prevailing at the time of quotation sent to you . The Company reserves the right to amend before the date of departure any tour price and accordingly recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like. All such increases in price must be paid for in full before departure by the Tour Participant.
REGISTRATION AND PAYMENT
There is no contract between the Company and the Tour Participant until the Company has received the specified non-refundable fees or booking amount as specified, The Client confirms that with regard to the booking, the address of the Lead Passenger as provided is accurate and complete in all aspects, and the said address will be used by us for determining the “location of the service recipient” for the purposes of levy of GST. If not paid in accordance with the payment schedule the Company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the terms and conditions. The PAN Card copy will be mandatory for all the payments. The Company reserves the right at any time and/or for any reason whatsoever to a) Terminate the contract after acceptance of booking amount but prior to the commencement of tour. In the event, the Company terminates the contract; it shall/will refund the booking amount to the Tour Participant without payment of any interest thereon after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers and the like b) Amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an independent contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable towards any consequential damage, loss or extra cost suffered by the Tour Participant or to pay any compensation to Tour Participant.
The receipt issued by the Company is subject to the amount being irrevocably credited and realized in the Company’s Bank account.
In case of online/electronic payment of monies to the designated Company’s bank account by the Client, the Client undertakes to irrevocably credit and realise the monies dues in Company’s Bank account and not issue any instructions to his/her/their banker or cause to do any act, deed or thing in furtherance of reversing, debiting, nullifying or recovering the due credit made to the Company’s Bank account. The Client further undertakes and confirms that the Client shall be bound to pay the monies towards the tour cost to the Company, if the same is reversed, debited, nullified, or recovered from Company’s Bank Account due to any technical snag, system error, internet issues or for any reason whatsoever. The Client shall voluntarily make good the loss caused to Company due to such reversal, debit, nullity, recovery of monies from Company’s Bank account without waiting for any official intimation from the Company to the said effect. Client hereby indemnify and keeps indemnified the Company from all claims, demands, liabilities, expenses and losses arising due to any and/or all reversal, debit, nullity, recovery of monies from Company’s Bank account due to any technical snag, system error, internet issues or for any reason whatsoever, without any further objection, demur or protest.
FORFEITURE OF BOOKING AMOUNT
The Company shall be within its rights to forfeit the non-refundable interest free booking amount paid by the Tour Participant to recover scale of cancellation charges set out hereinbelow a) In the event the Tour Participant either cancels the booking or fails to adhere to the tour payment schedule set-out in the documentation check list handed over to the Tour Participant after booking b) In the event his/her visa of any country(ies) is not granted or c) In the event Tour Participant is unable to travel on the tour booked due to any reason whatsoever, including medical grounds.
REFUND
The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, airlines and the like and the decision of the Company on the quantum of refund shall be final and binding on the Tour Participants. In case the Company exercises its discretion to alter, amend or cancel any tour finalised in the itinerary and the Tour Participant who has registered for such tour exercising the option to continue with the tour as altered or amended, or to accept any alternate tour which the Company may offer, the Company shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to the Tour Participant.
Even in case of a Tour for which the payment was made in Foreign Currency if any, with or without part payment in Indian Rupees the said refund shall be made only in Indian Rupees at prevailing rate on date of refund as per existing Rules and Regulations.
Refund (if any) for amendments and/or cancellation will be paid directly by cheque to Tour Participants by the company. It would take 45 days to process refund and 60 days if tickets are already issued. There shall be no refund if the Tour Participant fails to join at the commencement of the Tour, or joins the tour late or leaves the tour before culmination of the Tour. If the Tour Participant along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services.
There shall be no refund if the Tour Participants does not or cannot utilize any service included in cost of tour like meals, rooms, excursions and the like nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
CANCELLATION
As we book services such as Airline / Hotel accommodations/ ground transportation etc. in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure result in the Company losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by Tour Participant will attract cancellation charges as mentioned below.
Cancellation made
Land Arrangements
59 days prior to departure date
15% plus GST as applicable
44 days prior to departure date
25% plus GST as applicable
29 days prior to departure date
50% plus GST as applicable
14 days prior to departure date
100% plus GST as applicable
In case the Tour Participant wants to cancel their tour booking for any reason, the same must be intimated in writing to the Company The email must clearly mention the names of all passengers who want their bookings to be cancelled along with the reason for cancellation. In the event of the Tour Participant cancelling a third party tour/services booked through the Company, the Terms and Conditions of such other Tour Operator, including their payment schedule, cancellation, refund and the like shall be applicable, in addition to Company’s cancellation rules. Tour participant should intimate in writing citing reason for cancellation. If the Booking has been initiated by one or more persons for themselves and for others travelling along with them the cancellation request received from any member of this group would be treated as valid communication for cancellation of all such persons. The computation of the period of notice of cancellation shall commence only from the time the written email reached the Company during office hours.
In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.
Cancellation due to visa rejection:
All clients travelling on Lazooli holiday tour must be in possession of a valid passport (with a minimum validity of 6 months from the date of travel) and obtained any visa required. However, kindly note that it is entirely the discretion of the concerned Consulate/ Authorities to grant/ reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company will not be responsible for non – issuance of visa due to receipt of incomplete or delayed documents from the clients. It is possible that the Consulate may ask the passengers for additional documents or to appear for a personal interview. This is the sole discretion of the Consulate/ Authorities. Passenger whose visas are not granted by the Consulate will have to pay the administrative charges apart from the visa expenses. Cancellation charges for any other service confirmed which occur on account of visa rejection will need to be borne by the client .
TIPPING
Tipping is customary in all parts of the world for services rendered and at your discretion. However there are many countries where tipping can be mandatory. Any kind of Tips are not inclusive in your tour price and will have to be borne by you.
TOURS AND ACTIVITIES
Where your tour involves adventurous activities, you acknowledge that the nature of tour may involve a significant amount of personal risk, including by way of example, personal injury, disease, loss or damage to property, inconvenience, and discomfort. You further acknowledge that you are fully aware of the risks of injury associated with your participation in these various activities and agree to voluntarily assume all such risk. We provide some of these services by booking services through third party operators. We have no control over the operators and accept no liability or responsibility (in either case of any kind), other than as expressly set out in these Terms, for the actions or omissions of the operators (of any kind and including without limitation any negligence or deliberate or wilful actions or omissions) or for any circumstances that have an adverse impact on the ability of the operators to provide any services or to provide them on time. This exclusion of liability relates to any form of personal injury (including death), any form of property damage, and any kind of cost, expense, loss, damages (including without limitation any form of loss of income or profit) or compensation.
REFUND
In furtherance to the refund clause mentioned above, there shall be no refund if the Tour Participant fails to join the Group at the commencement of the Tour, or joins the Group late or leaves the Group before culmination of the Tour.
TRANSFERS
In customized holidays, usually all transfers and sightseeing tours are provided on Seat-in-coach (SIC) basis for international tours and for domestic tours private cars are exclusively booked for you. Though the FIT tour allows exclusivity and flexibility, the drivers strictly follows the routes & places of interest as mentioned in the itinerary booked by you. Variation made locally in the places to see & driving routes or visiting a place not mentioned in the itinerary may cost additional, that shall be advised to you by the Company and has to be paid directly to the driver. SIC are seats in a coach on a shared basis and operate at specific time. Passengers can pay additional and upgrade their transfers /sightseeing on private basis which are usually provided in a combi van.
UNAVAILED SERVICES
In the event any tour participant misses part / whole of the sightseeing tour or any such tour due to delay/ indisposition or any other reason whatsoever on his part, then he will not be entitled to claim any refund.
PRIVACY OF INFORMATION
The Company treats all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However the Company may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company.
COMMUNICATION:
Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no./fax no. of the Client as disclosed in the “Booking Form” or made to the travel agent through whom the Client has made the bookings with the Company shall be deemed to have been communicated to and received by the Client. The Company shall not responsible for any error on part of mode of communication or the Travel Agent in this regard.
FORCE MAJEURE
The Company shall be excused from the performance or punctual performance of any of terms and conditions/ services/ tour or part thereof as above, if the performance thereof is prevented or delayed by any cause beyond the reasonable control of the Company, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities or requisition (acts of government) or delays/ negligence/ carelessness in the performance of the independent contractors caused by any such circumstances as referred herein. Any additional costs incurred by the Company, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client.
LIABILITY
Company shall under no circumstance whatsoever be liable to the Tour Participant or his co-traveler for:
1) Personal injury, sickness, accident, loss, death, delay, discomfort, increased expense, consequential loss and/ or damage on account of theft howsoever caused. 2) Temporary or permanent loss/damage to baggage/ personal effects howsoever caused. In this condition the expression “howsoever caused” includes willful negligence on the part of any person. 3) Loss of baggage by the Airline/Cruise line/ Surface transportation. 4) Failure on the part of airline to accommodate Tour Participant/s despite having confirmed tickets. 5) Airline not allowing Tour Participant to board the flight for reasons beyond the control of the Company. 6) Damage or loss caused due to reasons beyond the control of the Company (Force Majeure Vis Majeure). 7) Refusal to grant Visa by the consulate / embassy.
No liability on the part of the Company arising in anyway out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.
COMPLAINTS:
If the Tour Participant has any complaint in respect of services of any independent contractor, he/she shall immediately notify the same in writing to the company. No complaint or claim notified on the day of the service undertaken, will be entertained and the Company shall not incur any liability in respect thereof.
JURISDICTION
For all claims, disputes of whatsoever nature relating to the tours marketed / coordinated by Lazooli Travel LLP, the courts, forums and tribunals in Mumbai, Maharashtra alone shall have exclusive jurisdiction.